Refund and Exchange Policy
At Christine’s Store , we strive to provide high-quality antivirus software solutions and exceptional customer service. If you are not satisfied with your purchase or need assistance, we offer a 15-day return policy and a 30-day exchange policy to ensure your satisfaction. Please read the following guidelines carefully to understand our policies.
If you have any questions or concerns about this policy, please contact us at sales@christinesstore.store or call us at +1 (888) 343-5922 .
1. Eligibility for Returns and Exchanges
To qualify for a return or exchange, the following conditions must be met:
- The product must be returned or exchanged within the specified timeframe:
- Returns : Within 15 days of the purchase date.
- Exchanges : Within 30 days of the purchase date.
- The product must be unused, unactivated, and in its original condition (if applicable).
- A valid proof of purchase (e.g., order confirmation email or invoice) must be provided.
- Digital products, such as software licenses, may have additional restrictions based on the manufacturer’s terms.
2. Refunds
We offer refunds under the following circumstances:
- Eligible Products : Only unused, unactivated, and undamaged products are eligible for a refund.
- Refund Method : Refunds will be issued using the original payment method. For example:
- Credit card payments will be refunded to the same card.
- PayPal payments will be refunded to the same PayPal account.
- Processing Time : Refunds typically take 5–7 business days to reflect in your account after approval.
- Non-Refundable Items : Activated software licenses, subscription-based products, or promotional items may not be eligible for refunds unless otherwise stated.
3. Exchanges
We offer exchanges under the following circumstances:
- Eligible Products : Unused, unactivated, and undamaged products can be exchanged for an equivalent or different product within 30 days of purchase.
- Exchange Process : To initiate an exchange, please contact our support team with your order details and the reason for the exchange. We will guide you through the process.
- Shipping Costs : Customers are responsible for return shipping costs unless the exchange is due to an error on our part (e.g., incorrect item shipped).
- Replacement Item : Once we receive and verify the returned item, we will ship the replacement product to the provided address.
4. Exceptions and Restrictions
The following exceptions apply to our return and exchange policy:
- Activated Software : Once a software license has been activated or downloaded, it cannot be returned or exchanged unless the product is defective or does not meet the advertised specifications.
- Subscription-Based Products : Antivirus subscriptions or renewals are non-refundable once the activation key has been delivered.
- Custom or Special Orders : Products ordered specifically for you or customized to your requirements are not eligible for return or exchange.
- Manufacturer Defects : If a product is defective or does not function as described, please contact the manufacturer’s support team directly. If necessary, we will assist you in resolving the issue.
5. How to Initiate a Return or Exchange
To request a return or exchange, follow these steps:
- Contact Us : Email us at sales@christinesstore.store or call us at +1 (888) 343-5922 with your order number and reason for the return/exchange.
- Provide Details : Include photos or descriptions of the issue (if applicable) to help us assess the situation.
- Follow Instructions : Our support team will provide instructions for returning or exchanging the product, including the return address and any required documentation.
- Ship the Product : Package the item securely and include a copy of your proof of purchase. Ship it to the address provided by our team.
6. Restocking Fees
A restocking fee of 10% may apply to certain returned products, excluding cases where the return is due to an error on our part. This fee helps cover the costs associated with processing returns.
7. Shipping Costs
- Return Shipping : Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- Exchange Shipping : Customers are responsible for return shipping costs when exchanging a product. Replacement items will be shipped free of charge if the exchange is due to our error.
8. Cancellations
If you wish to cancel an order before it has been shipped, please contact us immediately. Once an order has been shipped, it cannot be canceled, and you will need to follow the return/exchange process outlined above.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Exchange Policy at any time. Any changes will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about your rights.
10. Contact Us
If you have any questions, concerns, or requests regarding this Refund and Exchange Policy, please contact us using the information below:
- Email: sales@christinesstore.store
- Phone: +1 (888) 343-5922
- Address: 16-1438 OOAA RD, Kurtistown, HI 96760, United States
Thank you for choosing Christine’s Store ! We are committed to ensuring your satisfaction and providing a hassle-free shopping experience.
